DELIVERY CHARGE
All UK orders with a value greater than £150 are free of charge! Below this threshold, a shipping fee will apply. We also offer a paid 24-hour shipping option, which is expected to arrive within the next working day, however is not a guarantee, just an estimate!
We also ship worldwide for only £12+ extra, please note most shipments will cost upwards of £22+ however we are happy to cover the rest.
ORDER PROCESSING
Once an item is purchased, all orders will be processed, packaged up and sent within 24 working hours (this does not include weekends, as Royal Mail do not collect from us).
DELIVERY TIMINGS
All orders placed will be sent using tracked 48-hour or 24-hour via Royal Mail, unless different arrangements are made prior to purchase. Tracking codes are available upon request. Shipping times (after dispatch) are as follows:
UK 1-3 working days
International 5+ Working days
All orders made after 15:30 GMT have no guarantee of being shipped same day due to a small team having to do all aspects of the business and not always being in the warehouse. If you require it next day or by a certain date please contact us via Instagram or Email to check if it is possible prior to order. Please allow for an extra few days during busy times (ie Christmas and Black Friday).
DELIVERY GUARANTEES
We will not take responsibility for any orders that do not arrive due to incorrect shipping addresses given, however, any other parcels that do not arrive will be claimed against refunded, please allow 10 working days before contacting us as we cannot make any claims before then. Any orders over the value of £300 will be sent with Royal Mail Tracked 24.
Please note we take arrival of the product via tracking systems to be proof of delivery, if your item still has not arrived despite it showing as arrived, please check with neighbours, your house members and your local postman before contacting Royal Mail directly. We reserve the right to take successfully delivered tracking and signature of the product as confirmation of receiving the item, our liability ends there. If the parcel is stating arrived but has not, you MUST report it to us within 7 days of delivery, this is essential in opening claims and speaking with local postmen.
Under no circumstances will we be held accountable for parcels with additional delivery arrangements (e.g. collected from a local Post Office or left in a safe place). Our delivery policy states that parcels will be posted to the address as entered by the customer at checkout, and addresses cannot be changed once the order is placed
Any incorrectly addressed parcels returned to us, will incur an £8 cost due to Royal Mail charging us for this return, and if held at the post office local to the customer for more than 2 weeks, will be ineligible for a refund, only a reshipment, exchange or store credit return.
BREXIT ARRANGEMENTS
For all our international customers, EU and Non-EU, due to Brexit and the current pandemic ongoing, there may be some delays with your parcels. If after 15 working days, it has not been received, please get in contact and we will in turn contact the courier to find the whereabouts of the goods. Rest assured, arrival of the goods is our biggest priority and we will try and make sure the goods arrive in a timely manner. The delays should decrease as the pandemic comes towards an end, and Brexit processes become more efficient.
Any customs charges and fees are payable by the customer, if you are not willing to pay the duty and custom fees we kindly ask you to shop elsewhere. Failure to pay any custom fees will result in a refund minus the custom fees we have subsequently paid, on return of the goods.
Thank you for your patience.